Notification of the ScottishPower SAP Case Expansion
Reports, plans and updates
- Publication date
- Company
- Scottish Power Limited
- Industry sector
- Supply and Retail Market
On 25 September 2015 Ofgem notified ScottishPower of a widening of the scope of the investigation to include further potential breaches of Complaint Handling Regulations 3, 4 and 5. These regulations relate to ScottishPower’s complaints handling procedures, obligations to record consumer complaints on receipt and obligations to record the handling of complaints.