Letter to suppliers on the treatment of non-domestic customers during debt management and disconnection

Correspondence and other

Publication date

Industry sector

Supply and Retail Market

In light of the allegations made in The Times article regarding pre-payment meter installations, we are keen to ensure that similar practices are not being carried out on behalf of other suppliers.

We expect all suppliers to meet our expectations to treat their customers fairly, including supporting those customers who are particularly vulnerable. This is especially relevant where there might be domestic end users at the end of a non-domestic contract, or microbusiness customers – as per suppliers licence conditions.