Letter to suppliers on the treatment of domestic customers during pre-payment meter installations
Correspondence and other
Publication date
Industry sector
Supply and Retail Market
In light of the allegations made in The Times article regarding pre-payment meter installations, we expect suppliers to take immediate actions.
We expect suppliers to fully meet their regulatory obligations covering all aspects of consumer vulnerability, including affordability, debt, and metering. Energy companies have a duty to support customers in vulnerable situations through their licence obligations, and other legal requirements such as Schedule 6 of the Electriciy Act 1989.