Open letter on compliance monitoring – non-domestic suppliers

Publication date
13th March 2015
Information types
Policy areas

Following the Retail Market Review, we require suppliers to include the contract end date and termination notice date on bills for micro-businesses with fixed term contracts. The relevant licence conditions took effect on 31 March 2014. The addition of the contract end date and termination notice information on bills is a key part of improving information to small businesses so they can make well informed choices about their energy supply.

In September 2014, we contacted suppliers to request copies of bills for micro-business customers on fixed-term contracts, to monitor compliance with these licence modifications. 
This letter includes the findings of our compliance review and highlights areas where suppliers asked for additional guidance.