Ofgem Consumer First Panel, Year 7, Wave 2: Reporting on the performance of Distribution Network Operators

Publication date
17th May 2016
Information types
Policy areas

This report summarises the findings from the second wave of our 2015 Consumer First Panel, which took place between 9-19 November 2015 in Cardiff, Peterborough, Exeter and Dumfries.

The aims for this round of Panel events Year 7, Wave 2 were to explore the following:

  •  What is the spontaneous awareness of Distribution Network Operators (DNOs)?  Do consumers have an appetite to understand what DNOs do and how their performance affects them?
  • Are consumers interested in reports on DNO performance? What should the level of detail in reporting be? How should this information be presented (infographics, data tables or more thorough reporting)?
  •  When reporting on DNOs, what would be the most meaningful way to communicate with ordinary consumers? How should the variation in performance across DNOs be communicated?