- Publication date
- 16th October 2013
- Information types
- Policy areas
A piece of research undertaken by npower in order to:
- Assess whether customers have good comprehension as to how gas is measured and displayed (both on the gas meter and energy bill).
- Determine understanding of, and reaction to, the gas conversion equation.
- Establish customer preference for detail around gas calculation.
- Anticipated use or action of the information (e.g. would customers use this equation to work out their energy bill?)
- Explore whether customers would prefer to have the information available elsewhere - online, on bill, via an app or over the phone.