Npower research - Gas Conversion Equation Research (Aug 2013)

Publication date
16th October 2013
Information types
Policy areas

A piece of research undertaken by npower in order to:

  • Assess whether customers have good comprehension as to how gas is measured and displayed (both on the gas meter and energy bill).
  • Determine understanding of, and reaction to, the gas conversion equation.
  • Establish customer preference for detail around gas calculation.
  • Anticipated use or action of the information (e.g. would customers use this equation to work out their energy bill?)
  • Explore whether customers would prefer to have the information available elsewhere - online, on bill, via an app or over the phone.