Npower research - Gas Conversion Equation Research (Aug 2013)
Data,
Correspondence and other
Publication date
Industry sector
Supply and Retail Market
A piece of research undertaken by npower in order to:
- Assess whether customers have good comprehension as to how gas is measured and displayed (both on the gas meter and energy bill).
- Determine understanding of, and reaction to, the gas conversion equation.
- Establish customer preference for detail around gas calculation.
- Anticipated use or action of the information (e.g. would customers use this equation to work out their energy bill?)
- Explore whether customers would prefer to have the information available elsewhere - online, on bill, via an app or over the phone.