Annual Enforcement Priorities 2016/17

Publication date
30th June 2016
Information type
Policy area

This open letter details our strategic enforcement priorities for 2016/17.

In addition to our permanent prioritisation criteria in the Enforcement Guidelines, we have our annual enforcement priorities. These priorities help us to focus on specific areas to help meet our vision for enforcement.

The Authority has adopted the following strategic enforcement priorities for 2016/17:

  1. Taking action where industry behaviour fails to meet obligations for consumers in vulnerable circumstances.
  2. Taking action where there are serious shortcomings in a company’s attitude and culture towards compliance.
  3. Taking action where companies are failing to treat their domestic and microbusiness customers fairly through the Standards of Conduct.

You can read our letter in full below.