Ofgem scheme administration: Payments and processing


Javascript is required to render chart Ofgem scheme administration: Payments and processing.

Source: Ofgem scheme administration.

This chart shows how well the schemes we administer on behalf of government are performing against our 'payments and processing' Key Performance Indicator (KPI) targets. These targets form part of the commitments we made to customers within Ofgem’s Forward Work Programme.

Policy Areas:

  • Environmental programmes
  • ECO
  • Domestic RHI
  • Non-Domestic RHI
  • FIT
  • RO

Data Table

Ofgem scheme administration: Payments and processing

TargetDomestic RHINon-Domestic RHIRenewables ObligationFeed-In TariffsEnergy Company Obligation

More information

The following information provides context to the data you see displayed in the payments and processing chart.

Domestic Renewable Heat Incentive (Domestic RHI)

Until May 2018, we had consistently surpassed our ‘Payments and processing’ KPI target of making 95% of payments within five working days. Since then, the score has improved again, resulting in December's KPI exceeding the target at 98.9%.  The dip below target in May and June was in part due to a number of processed payments being affected by payment suspensions, as these are dependent on action by scheme participants before payment can be completed.

Non-Domestic Renewable Heat Incentive (Non-Domestic RHI)

Although the 'Payments and processing' KPI has been below target for 18/19, July saw a positive increase. This, however, dropped back again in August due to a focus on improving the queue and the redeployment of resources to other key areas of delivery on the scheme. As expected, there has been a significant improvement since then, with the target being exceeded for the first time in October.  November saw a slight decrease, however, this was back on track again in December, with a score of 97.5%.

Renewables Obligation (RO)

We consistently achieve our ‘Payments and processing’ KPI target of issuing 95% of ROCs within 17 working days (Apr-Jun) and 12 working days (Jul-Mar). In March 18 however we missed this target for the only time in 2017/18. This being due to a generating station submitting an inaccurate claim for ROCs that was not corrected prior to the monthly ROC issue.

Feed-In Tariffs (FIT)

Our levelisation team has consistently exceeded our ‘Payments and processing’ KPI target of completing 95% of the quarterly levelisation process within 22 working days.

Energy Company Obligation (ECO)

We have consistently met our KPI target ‘Payments and processing’ KPI target of processing 95% of measures submitted within the calendar month. Overall, performance has improved over the last year. We are committed to processing all measures where possible by working with suppliers to ensure notifications are of good quality. This has led not only to us achieving our KPI but also to us continuously improving our performance.

Policy areas