Ofgem scheme administration: Payments and processing


Javascript is required to render chart Ofgem scheme administration: Payments and processing.

Source: Ofgem scheme administration.

This chart shows how well the schemes we administer on behalf of government are performing against our 'payments and processing' Key Performance Indicator (KPI) targets. These targets form part of the commitments we made to customers within Ofgem’s Forward Work Programme.

Policy Areas:

  • Environmental programmes
  • ECO
  • Domestic RHI
  • Non-Domestic RHI
  • FIT
  • RO

Data Table

Ofgem scheme administration: Payments and processing
TargetDomestic RHINon-Domestic RHIRenewables ObligationFeed-In TariffsEnergy Company Obligation

More information

Domestic Renewable Heat Incentive (Domestic RHI) 

Until May 2018, we had consistently surpassed our ‘Payments and processing’ KPI FY18-19 target of making 95% of payments within five working days. The dip below target was in part due to a number of processed payments being affected by payment suspensions, as these are dependent on action by scheme participants before payment can be completed. Since then, the score has improved again.

Non-Domestic Renewable Heat Incentive (Non-Domestic RHI)

The 'Payments and Processing' KPI was initially below the FY18-19 target at the beginning of 2018, however, there has been a significant improvement since then. There were a few occasions when the KPI dropped below target, due to focus on redcuting the queue and the redeployment of resources to other key areas of delivery, but overall the improvement has continued into 2019.

Renewables Obligation (RO)

We consistently achieve our ‘Payments and processing’ KPI target of issuing 95% of ROCs within 17 working days (Apr-Jun) and 12 working days (Jul-Mar).

Feed-In Tariffs (FIT) 

Our levelisation team has consistently exceeded our ‘Payments and processing’ KPI target of completing 95% of the quarterly levelisation process within 22 working days.

Energy Company Obligation (ECO) 

We have consistently met our KPI target ‘Payments and processing’ KPI target of processing 95% of measures submitted within the calendar month. We are committed to processing all measures where possible by working with suppliers to ensure notifications are of good quality. This has led not only to us achieving our KPI but also to us continuously improving our performance.

Policy areas