Complaints received by medium-sized suppliers per 100,000 customer accounts

Chart

Source: Suppliers data.

Information correct as of: May 2018

This graph shows the total number of complaints received by the medium-sized energy suppliers per 100,000 customer accounts per quarter over the period Q1 2014 to Q1 2018.

The chart includes estimated data for OVO for the period Q4 2015 - Q1 2018. OVO intends to provide actual information from Q2 2018 onwards.

We now include Green Star Energy in the group of medium-sized suppliers, as their gas and electricity customer account numbers have each grown above 250k since Q3 2017.

 

 

Policy Areas:

  • Domestic consumers

Data Table

Complaints received by medium-sized suppliers per 100,000 customer accounts

Quarter/YearCo-OperativeFirst UtilityOvoUtilitaUtility WarehouseGreen Star Energy
Q1 20143491182134512251949
Q2 20144869568393601845
Q3 20144179496494471772
Q4 201424797863112142117
Q1 2015284122768912382711
Q2 201554810696257031611
Q3 2015127012125797271322540
Q4 20151069109252614671992752
Q1 20161223135466823792769862
Q2 20168401002919465220071157
Q3 201665610911563336817831400
Q4 201656314792560384013851191
Q1 20176912052241956851073888
Q2 2017786188211876005742430
Q3 20171121183712364146601657
Q4 2017106617429084294615666
Q1 2018120121226873018631859
Date correct
May 2018
Policy area