Complaints received by medium-sized suppliers per 100,000 customer accounts

Chart

Source: Suppliers data.

Information correct as of: February 2018

This graph shows the total number of complaints received by the medium-sized energy suppliers per 100,000 customer accounts per quarter over the period Q1 2014 to Q4 2017.

The chart includes estimated data for OVO for the period Q4 2015 - Q4 2017. OVO intends to provide actual information from Q2 2108 onwards.

We now include Green Star Energy in the group of medium-sized suppliers, as their gas and electricity customer account numbers have each grown above 250k since Q3 2017.

 

Policy Areas:

  • Domestic consumers

Data Table

Complaints received by medium-sized suppliers per 100,000 customer accounts

Quarter/YearCo-OperativeFirst UtilityOvoUtilitaUtility WarehouseGreen Star Energy
Q1 20143491,1821,3451,2241,949
Q2 20144869568393601,845
Q3 20144179496494471,772
Q4 20142479786311,2142,117
Q1 20152841,2276891,2382,711
Q2 20155481,0696257031,611
Q3 20151,2701,2125797271,322540
Q4 20151,0691,0925261,4671,992752
Q1 20161,2231,3546682,3792,769862
Q2 20168401,0029194,6522,0071157
Q3 20166561,09115633,3681,7851400
Q4 20165631,47925603,8401,3851191
Q1 20176912,05224195,6851,073888
Q2 20177861,88211876,005742430
Q3 20171,1211,83712364,146601657
Q4 20171,0661,7429084,294615666
Date correct
February 2018
Policy area