Vulnerable Consumers and the Priority Services Register, report by BritainThinks
Reports, plans and updates
- Dyddiad cyhoeddi
- Sector diwydiant
- Supply and Retail Market
- Distribution Network
Ofgem commissioned BritainThinks to conduct research with customers of energy companies to help inform proposals for the Consumer Vulnerability Strategy - specifically to explore issues relating to the current suitability of the Priority Services Register (PSR) and how it may operate in the future. The research objectives were to:
i) explore vulnerable customers' needs in relation to energy
ii) explore knowledge and awareness of the PSR
iii) assess the suitability of current and potential future PSR services
iv) understand customers' views on current eligibility and potentially extending eligibility to certain other groups.