Statement of Policy with respect to Financial Penalties and Consumer Redress

Under the Gas Act 1986 and Electricity Act 1989 the Authority may impose a financial penalty and/or a consumer redress order. This statement gives the factors that the Authority will normally consider when:

• deciding whether or not to impose a financial penalty and/or a consumer redress order
• determining the amount of any financial penalty
• determining the requirements of any consumer redress order.