Quality of Service working group

The Quality of Service Working Group was comprised of Distribution Network Operators (DNOs) and other relevant parties, including Ofgem. It provided a forum to constructively discuss ideas related to Electricity Distribution.

It did not have decision making powers but assisted the industry in the ongoing development of Quality of Service policy and its implementation.

Areas that the Quality of Service Working Group looked at included:

• Understanding quality of service performance
• Work on performance comparisons
• Network resilience
• Telephony incentives.