Back to consumer energy guides
Energy support - know your rights
More video guides
Click the arrows on the video to expand to full screen.
Who do I contact to complain?
Who to contact if you want to dispute a bill or if you’re not happy with your supplier's service. What to do if things go wrong.
What's the cost of energy?
The average bill for a dual fuel customer with typical energy use is around £1,165. How the costs break down to supply you with energy.
How is the energy system changing?
The way we generate and use electricity is changing rapidly. Where our power comes from and how we’re keeping supply and demand in balance.
What is the energy safeguard tariff?
Twice a year Ofgem sets the level of a safeguard energy tariff for customers who receive the Warm Home Discount or prepay for their energy. How the tariff ensures you pay a fairer price for your energy.
Networks: How is energy transported?
It's a super highway of pipes and cables long enough to take you to the moon and back. How it fits together and how we control its cost to you.
What keeps the lights on?
Serving over 29 million electricity customers, our energy system is one of the most reliable in the world. How the power is kept flowing.