Decision on customer satisfaction survey incentive rate term in Part D of electricity distribution Special Licence Condition CRC8

Decision
Dyddiad cyhoeddi
Sector diwydiant
Distribution Network

Decision on the incentive rate term that should be used for the customer satisfaction survey component of the electricity distribution Broad Measure of Customer Satisfaction.

Prif ddogfen

Decision on customer satisfaction survey incentive rate term in Part D of electricity distribution Special Licence Condition CRC8 [PDF, 148.33KB]

Is-ddogfennau

Direction pursuant to paragraph 8.34 of Charge Restriction Condition 8 of the distribution licence in respect of the adjustment of licensee’s revenues to reflect quality of service performance. [PDF, 111.32KB]