Spark Energy customers: Your questions on new supplier Ovo Energy
Publication date
Company
Industry sector
We have appointed Ovo Energy to take on Spark Energy’s customers after they ceased being a supplier. This appointment will take effect on Wednesday 28 November. This follows a competitive process we’ve run to get the best deal possible for Spark Energy customers.
This guide will answer some of your questions on what happens now.
Your supply
Your contract
Switching supplier
Accounts in debt or credit
Payments through direct debit
Complaints and contacts
Enquiries
Ovo Energy, under the Spark Energy brand, will contact Spark Energy customers with more information. If your question isn't answered here, you should contact the Spark customer contact team.
Spark Energy customer helpline:
- Telephone: 0345 034 7474
Spark Energy administrators
KPMG has been appointed as the administrator for Spark Energy. They can be contacted at: ukfmses@kpmg.co.uk.
Further help and advice
If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.
- Citizens Advice consumer helpline (opens another website)
- Telephone: 03454 040506 - Monday to Friday, 9am to 5pm
Ofgem's role
You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.