Ofgem cannot deal directly with consumer complaints or enquiries; as this is the role of energywatch, the independent consumer advocate. We are required by the Utilities Act 2000 to refer all consumer contacts to energywatch.
energywatch can be contacted on 0845 906 0708. For further advice on contacting energywatch or making a complaint please click here.
Ofgem's Consumer Affairs Team manages enquiries regarding our policies and ensures that matters are referred to energywatch appropriately.
Phone: 020 7901 7295
Fax: 020 7901 7196
Email: consumeraffairs@ofgem.gov.uk
Further Ofgem contacts
Research and Information
The Research and Information team can answer research queries related to Ofgem’s work. Please note that it cannot deal with general consumer queries.
Email: library@ofgem.gov.uk
Phone: 020 7901 7003 or 020 7901 7119
Fax: 020 7901 7378
Visits by appointment only, 24 hours notice required.
Renewables enquiry lines
For general enquiries on our renewable and CHP schemes (ROCs LECs and CCLs)call: 020 7901 7310
To make an enquiry about, or report a problem with the Renewables & CHP Register database call: 020 7901 7320
Distribution Centre:
For hard copies of printed publications.
Phone: 020 7901 7116
Email: distribution@ofgem.gov.uk
Website:
For technical issues regarding this site contact webmaster@ofgem.gov.uk