The Retail Market Review: background and publications

Mae’r dudalen yma ar gael yn Gymraeg.

Our Simpler, Clearer, Fairer energy supply reforms arose out of our Retail Market Review. 

We launched the review in late 2010 due to concerns that the energy market was not working effectively for consumers. It recognised that while we had seen some improvements in the market in certain areas since the 2008 Energy Supply Probe, many of the problems with consumer engagement remained.

We worked on a range of proposals through the review to introduce specific and binding requirements on suppliers to address our concerns. 

You can find all publications produced through the review, including our final proposals, the new Standards of Conduct for energy suppliers and documents from associated working groups at Retail Market Review.

Publications and updates

  • Published: 29th Aug 2012
  • Decisions
  • 7 Associated documents
We have made licence modifications to improve the transparency and cross-company comparability of the Consolidated Segmental Statements together with the associated guidelines.

  • Published: 22nd Jun 2011
  • Open letters & correspondence
  • 1 Associated documents
This letter updates stakeholders on the process of Ofgem’s Retail Market Review and our intended plan for the coming months. It focuses on Proposal 2: initiatives to enhance liquidity.

  • Published: 23rd May 2011
  • Guidance
  • 1 Associated documents
Guidelines for the Financial Reporting Standard Conditions: 19A of the Gas and Electricity Licences and 16B of the Electricity Generation Licence.

  • Published: 21st Mar 2011
  • Other
  • 1 Associated documents
This paper examines themes from the literature on behavioural economics and how these can help us understand consumer behaviour in the energy retail markets.