Our Simpler, Clearer, Fairer energy supply reforms arose out of our Retail Market Review.
We launched the review in late 2010 due to concerns that the energy market was not working effectively for consumers. It recognised that while we had seen some improvements in the market in certain areas since the 2008 Energy Supply Probe, many of the problems with consumer engagement remained.
We worked on a range of proposals through the review to introduce specific and binding requirements on suppliers to address our concerns.
You can find all publications produced through the review, including our final proposals, the new Standards of Conduct for energy suppliers and documents from associated working groups at Retail Market Review.