Accessibility statement for Boiler Upgrade Scheme (BUS) forms


Publication date

Scheme name


This Boiler Upgrade Scheme (BUS) digital service is hosted on the Ofgem website and includes a range of content types:

  • html web content
  • downloadable publications
  • downloadable forms

Accessibility issues relating to BUS html web content and downloadable publications are covered separately by the Ofgem website’s accessibility statement.

This accessibility statement applies to the BUS downloadable forms.

We want as many people as possible to be able to interact with these forms. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the forms using just a keyboard
  • navigate most of the forms using speech recognition software
  • listen to most of the forms using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the content as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible are BUS downloadable forms?

We provide all forms as editable PDFs and Word (docx) files.

We know that the editable PDFs are not accessible, which is why we provide the Word file as an accessible alternative.

Any links to Word versions are always published alongside the PDF links, and are clearly differentiated as accessible.

Reporting accessibility problems with the BUS service

We’re always looking to improve the accessibility of the BUS service. If you find any problems not listed on this page or think we’re not meeting accessibility requirements:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about the BUS forms' accessibility

Ofgem is committed to making the BUS service content accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

All BUS service content is fully compliant with the Web Content Accessibility Guidelines version 2.0 AA standard.

What we’re doing to improve accessibility

We plan to convert at least some of the BUS downloadable forms into fully accessible html by the end of 2022.

We will base the decision to convert the ‘Create a Boiler Upgrade Scheme installer account’ form into html on the demand from installers to create accounts. If demand is low by the time we’re able to start this work, we may deprioritise it.  

Other forms, such as those pertaining to amending account details, are on our roadmap to convert into html by the end of 2022. 

Preparation of this accessibility statement

This statement was prepared on 11 April 2022. It was last reviewed on 11 April 2022.

All BUS service content was last tested on 7 April 2022 by internal digital experts.