Switching supplier: quick guide for tenants

Publication date
12th September 2013
Information type
Policy area
1

Know your rights

If you are a tenant and you are directly responsible for paying the gas and/or electricity bills, you have the right to choose your own energy supplier and the landlord or letting agent should not unreasonably prevent this.

2

Read your tenancy agreement

Read your tenancy agreement and look out for any clauses on energy suppliers.

There may be some circumstances when a letting agent or landlord has a preferred supplier which is set as the default supplier as part of the tenancy agreement. This is known as a "default supplier clause".

Your landlord or letting agent must make you aware of any tie-ins with specific suppliers and should give you details at the outset of applicable tariffs and charging details.

You are still entitled to change supplier at any time if you are responsible for paying the energy bill.

3

Inform your landlord

If you want to choose a new supplier, shop around for the best energy deal and tell your landlord or letting agent if you intend to switch.

For more information on switching supplier and using accredited price comparison sites go to switching your energy supplier

4

Take meter readings

When you move into a property, take meter readings and phone up your supplier to submit them. When you move out do the same.

5

Complaints and enquiries

You can read full details on how to pursue a complaint or enquiry in our factsheet: Tenants' energy rights explained.

If you are having difficulty with your landlord or letting agent specifically, or need advice about an energy matter, you may also wish to call the Citizens Advice consumer service on 08454 04 05 06. They provide free, confidential and impartial advice on consumer issues.

What are your energy rights as a tenant?

It is important that consumers who are responsible for paying their energy bill are able to switch supplier easily and fairly.

Under our rules if a tenant is directly responsible for paying the gas and/or electricity bills, they have the right to choose their own energy supplier and the landlord or letting agent should not unreasonably prevent this.

You can read full details of your rights in our factsheet.