Retail Supplier Compliance and Enforcement Report: Spring 2019

Reports, plans and updates

Publication date

Industry sector

Supply and Retail Market

The report shines a light on some of our compliance and enforcement activities in the gas and electricity retail supply markets during the autumn and winter of 2018-19.

As with previous reports, the aim is to help retail energy suppliers learn from our work, better understand their obligations, and prepare effectively for regulatory changes. In the report we:

  • identify compliance issues likely to be of relevance across the market;
  • highlight our expectations and summarise learning points for suppliers; and
  • flag some important changes to the regulatory framework for suppliers.