Overpayments on gas pre-payment meters: Ofgem response to Energy UK statement
Press release
Publication date
Industry sector
Supply and Retail Market
Rachel Fletcher, senior partner for markets, said:
“We are determined that no consumer should lose out because some energy suppliers have overcharged some consumers on pre-payment meters. By the end of this week, we expect industry to:
- come forward with a swift timetable for resolving all traceable cases of over-charging customers
- repay consumers within a clearly agreed and publicly announced timetable
- reconfigure meters as quickly as possible, and
- protect customers from over-payment in the meantime.
“Suppliers must act quickly to resolve the problem in a way that treats customers fairly. We have not ruled out enforcement action.”
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