Open letter: Utilities ADR’s application for certification as an alternative dispute resolution provider in the energy sector

Publication date
22nd January 2018
Information types
Policy areas

Ofgem is the competent authority for approving redress schemes under the Consumer, Estate Agents and Redress Act 2007 and the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (‘ADR Regulations’) in line with approval criteria.

We have received an application from a potential provider to be approved under the ADR Regulations and are seeking views on it. Any views should be provided by 19 February 2018.