Ofgem Consumer First Panel, Year 6, wave 3: Smart Billing

Reports, plans and updates

Publication date

Industry sector

Supply and Retail Market

In September 2014, we commissioned Big Sofa to carry out qualitative research to explore consumer expectations and preferences around billing in a smart meter world. Research events with 62 Panellists were conducted in four locations across Great Britain between 6 and 15 October 2014.

The discussion focused on the context around how billing works in energy and other industries; the opportunities smart billing could present around accuracy, frequency and flexibility, payment methods and account balances; and the potential limitations of smart billing.