Ofgem Consumer First Panel - Year 3: Second workshops (held in January and February 2011). Consumers' views / experiences of the home energy sector and tariffs
Reports, plans and updates
Publication date
Industry sector
Supply and Retail Market
Report by Opinion Leader on the findings from the second set of events for the third year of the Ofgem Consumer First Panel, which were held in January and February 2011 with reconvened Panellists. A total of six deliberative workshops, each lasting 3 hours, were held around Great Britain, structured to cover two main topic areas:
Consumers’ views and / or experiences of the home energy sector including:
- Engagement with the energy market in Great Britain
- Experience of choosing and switching suppliers and tariffs
- Changes in the provision of information from suppliers over the past year
Tariffs:
- Understanding consumers’ views on the current structure of tariffs
- Gauging initial reactions and understanding of consumers’ views on potential models for
- a new tariff structure1
- Comparing the different models and gauging consumers’ preferences