Notification of the ScottishPower SAP Case Expansion

Reports, plans and updates

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Supply and Retail Market

On 25 September 2015 Ofgem notified ScottishPower of a widening of the scope of the investigation to include further potential breaches of Complaint Handling Regulations 3, 4 and 5. These regulations relate to ScottishPower’s complaints handling procedures, obligations to record consumer complaints on receipt and obligations to record the handling of complaints.