Notice of decision to impose a financial penalty on Spark Energy following our February 2015 investigation

Penalty notice

We investigated whether Spark Energy Supply Ltd ("Spark") complied with the requirements of Standard Supply Licence Conditions (SLCs) 14, 21B, 22, 22C, 23, and 27 of its gas and electricity supply licence, and with the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 (CHSR).

Spark has admitted that it breached the SLCs and CHSRs listed above. The Authority found that Spark breached the SLCs and the CHSRs listed above.

The Authority decided to impose a financial penalty of £1. This is in addition to £250,000 (less £1) in redress that Spark has agreed to pay in equal shares to Citizens Advice Scotland and Citizens Advice (covering England and Wales). This redress will be used to provide help and advice to energy consumers.