- Publication date
- 10th March 2015
- Information types
- Policy areas
A key principle that underpins good intermediation and affects consumer trust in TPIs is the provision of accurate and reliable information. We consider that effective information exchange between suppliers and TPIs is important in ensuring that consumers have a positive experience when engaging in the energy market.
This open letter clarifies issues relating to information flows between suppliers and TPIs, including access and format of tariff data, and directs stakeholders towards various ongoing activities of interest. This is consistent with our work on the Confidence Code, and the value we place on ensuring consumers (and their intermediaries) have access to accurate and complete information to support engagement with the market.