Economy Energy: Revocation Order and Notice of Reasons
Decision
Publication date
Industry sector
Supply and Retail Market
Decision for
On 14 February 2014, we issued a provisional order to Economy Energy in accordance with section 25(2) of the Electricity Act 1989 and section 28(2) of the Gas Act 1986. The Gas and Electricity Markets Authority ('the Authority') had been in discussions with Economy Energy regarding compliance with its obligations under:
a. the standard conditions of the gas and electricity supply licences (collectively referred to as ‘SLC’); and
b. the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 (‘Complaints Handling Regulations’).
The particular behaviours of concern giving rise to the provisional order were that Economy Energy Domestic Customers are or were:
1. at risk of being off electricity and/or gas supply during cold weather due to Economy Energy not meeting the requirements of the Complaints Handling Regulations and SLC 22.3; and
2. being blocked from switching away from Economy Energy when they requested to do so, for reasons that were not compliant with the provisions of SLC 14 and 14A.
On 3 June 2015 we issued a Revocation Order, confirming the proposal to revoke the remaining provisions of the confirmed Provisional Order. We also issued a Notice setting out the reasons for this decision and the effect.
The confirmed Provisional Order is no longer in place.