Draft DCC Business Case for DCC activities during the Transitional Phase of the Switching Programme

Consultation
  • Upcoming
  • Open
  • Closed (awaiting decision)
  • Closed (with decision)

The Switching Programme, led by Ofgem, aims to improve customers' experience of switching, leading to greater engagement in the retail energy market by designing and implementing a new switching process that is reliable, fast and cost-effective. In turn, this will build consumer confidence and facilitate competition, delivering better outcomes for consumers.

DCC’s licence was modified in May 2016 to give DCC new obligations and set out the funding arrangements for its role in the Switching Programme. By its licence DCC is required to contribute to the design of the Centralised Registration Service (CRS) and switching arrangements and to procure Relevant Service Capability to deliver the CRS.

Under the price control arrangements agreed between DCC and Ofgem and set out in May 2016 to cover DCC’s activities during the Transitional Phase of the Switching Programme, DCC is obliged to set out a plan of activity and justify its forecast costs in an upfront business case. Ofgem is then obliged to lead a consultation on the business case so that stakeholders can scrutinise and challenge it before it is baselined. 

This letter and the accompanying draft DCC Business Case (‘the DCC Business Case’) form that consultation. This letter sets out the status of the DCC Business Case, the particular areas we are seeking views on and the next steps.