Domestic Suppliers' Social Obligations Report Quarters 1 (January to March) and 2 (April to June) 2013

Publication date
30th May 2014
Information type
Policy area

Overview -  During Q1 and Q2 2013 we have seen increases in a number of indicators, including the number of accounts in debt, the average level of debt and a number of PPM accounts with a customer repaying debt. These increases in part reflect expected seasonal variations. While disconnections increased in the period compared to 2012, overall numbers remained low.

  • At the end of Q2 2013, 1.6 million domestic electricity accounts (5.8 per cent) and 1.5 million domestic gas accounts (6.5 per cent) were in debt.
  • In Q2 2013, average levels of electricity and gas debt outstanding were £316 and £341 respectively, up four per cent and nine per cent from the end of 2012.
  • At the end of Q2 2013 there were 350,383 electricity PPM accounts with a customer repaying debt and 333,413 gas PPM accounts with a customer repaying debt. This is 15 per cent more and 0.5 per cent more respectively than at the end of Q2 2012.
  • In Q2 2013 average repayment rates for non-PPM electricity and gas customers were £6.63 per week and £7.66 per week; this is a six per cent more and 11 per cent more than in Q2 2012. Repayment rates for PPM customers remained similar to those seen in the first two quarters of 2012.
  • During Q1 and Q2 2013, 234 electricity and 38 gas disconnections were carried out in GB. This is 55 per cent and nine per cent more respectively than in Q1-Q2 2012.