- Publication date
- 30th January 2014
- Information type
- Policy area
Monitoring and reporting form a key part of our work to protect the interests of consumers. As part of their licence conditions, energy suppliers are required to provide us with information on their performance in relation to their social obligations. This includes a variety of information relevant to their dealings with domestic customers, including information about:
- payment methods
- levels of debt
- disconnection rates
- prepayment meters
- help for vulnerable customers.
Most of this information is provided by suppliers on a quarterly basis, although some is provided annually. We use this information to review suppliers' performance in relation to specific social obligations, including areas of operation where vulnerable customers may be affected. By monitoring these statistics, we can identify areas of suppliers' policies and practices where improvements are needed.
We report on the information provided by suppliers publically, on our website. This data relates to quarter 1 (January-March) of 2013.