Directions issued by the Authority pursuant to paragraph 3 of Standard Licence Condition 32 (Reporting on Performance) of the electricity supply licence and of the gas supply licence
Guidance
Publication date
Industry sector
Supply and Retail Market
These directions formally issue revised “Guidance on monitoring suppliers' performance in relation to domestic customers”. The guidance sets out revised reporting arrangements for monitoring domestic suppliers' performance regarding their domestic customers. This document replaces all previous guidance.