Customer Engagement with the Energy market - 2012 Tracking Survey
Reports, plans and updates
Publication date
Industry sector
Supply and Retail Market
Ofgem commissioned Ipsos MORI to conduct a face-to-face survey representative of the population of Great Britain aged 15+. The objective of the research was to enable greater understanding of switching rates among the population, and vulnerable customers specifically. Where possible, this report includes year-on-year comparisons with the previous surveys in March 2007, March 2008, March 2010 and January 2011 though there are some questionnaire changes year-on-year.