CSS Service Management Products

Publication date
22nd June 2018
Information types
Policy areas

The CSS Service Management Products set out the Service Management requirements, tools and operational approach to ensure the effective and smooth delivery of the new switching arrangements. The purpose and high level content of each of the Service Management products are set out below:

D-4.2.3 CSS Service Management and Operational Approach

  • This product ensures that all parties have a common understanding of the service management approach for switching and which organisation has responsibility for each activity.

D-10.2 CSS Service Management Requirements

  • The purpose of this Service Management Requirements product is to define and document the SM requirements that are to be placed on both new CSS Service Providers and existing Providers of Central Data Services to meet the needs of the new Switching Arrangements.

D-10.3 CSS  Service Management Operational Requirements

  • This product outlines how the Switching Operator (DCC) will to coordinate, organise and manage the day-to-day operations and functions of the CSS and its service providers to ensure Market Participants receive an effective Switching Service.

D-10.4 CSS Service Management Tools

  • The document purpose is to define the requirements and features that are required in the CSS technology that will be used to support Service Management with respect to the CSS Service Management System, and the CSS Self Service Portal.

The products will be of particular interest to those industry actors who are actively involved in the current switching processes or are considering entering the market.

The table below summarises latest product versions and publication dates.

Product name and PBS reference  Version number Date of published and comments
D-4.2.3 CSS Service Management and Operational Approach V1.0 This product was published on 28 March 2018

D-10.2 CSS Service Management Requirements

V1.0 This product was published in 22 June 2018

D-10.3 CSS Operational Requirements

V1.0 This product was published in 22 June 2018

D-10.4 CSS Service Management Tools Requirements

V1.0 This product was published in 22 June 2018

To view the programme change process and information on change requests impacting baselined products, please visit the Switching Programme Change Management page.

To access red-lined versions of the above products, please contact SwitchingPMO@ofgem.gov.uk