Consultation on values within the stakeholder satisfaction output arrangements
Consultation
- Upcoming
- Open
- Closed (awaiting decision)
- Closed (with decision)
Publication date
Closing date
Industry sector
Transmission Network
As part of the RIIO-T1 price control, we created a stakeholder satisfaction output for the electricity and gas transmission owners. This output is comprised of multiple components. These components are different for National Grid businesses, compared to the Scottish transmission owners (TOs).
The components include:
- A stakeholder engagement reward
- Customer satisfaction surveys (National Grid Electricity Transmission and National Grid Gas only)
- Stakeholder satisfaction surveys
- Stakeholder key performance indicators (SP Transmission and SHE Transmission only)
- External assurance (SP Transmission and SHE Transmission only)
Given a lack of evidence at the time of RIIO-T1 Final Proposals, we denoted certain values by a series of letters, to be determined at a later date. These included the stakeholder satisfaction survey baseline and cap/collar (where relevant), key performance indicator baseline and the relative proportions of components within each TO’s incentive. This consultation covers our proposals for those values.
Respond name
Karen Mayor