The Innovation Link

Ofgem’s Innovation Link is a ‘one stop shop’ offering support on energy regulation to businesses looking to launch new products, services or business models. Whatever your proposition, we can help you understand what Ofgem rules might mean for you. We have supported start-ups, corporations, councils and not-for-profits.

You can contact us by emailing innovationlink@ofgem.gov.uk

We are here to help as many organisations as possible, so we will occasionally publish guides on how regulation affects particular business models. We will do this while handling your commercial information with sensitivity. You can find out more about how we use the information you share with us and how to let us know what information you think is commercially sensitive

What we offer

We will provide you with fast, frank feedback on your issues. The advice we give is an informal steer from our team rather than an official view from Ofgem, so all our feedback is subject to our legal disclaimer. Here's more information on what fast, frank feedback can and cannot offer.

In many cases we can help you go ahead within current regulation. But where our regulation prevents the launch of a product or service that could benefit consumers, we can look to grant a regulatory sandbox to enable a trial.

A regulatory sandbox enables innovators to trial new products, services and business models without some of the usual rules applying. You can read more about what a sandbox is here.

We have already had two application windows for our sandbox, and you can discover more about the trials we approved in window 1 in our outcomes update

What's next

We are currently considering how to evolve the sandbox service to incorporate what we have learnt. For example, we might in future take applications at any time instead of using windows, or focus on specific themes.

In future, we will also be able to help with trials which are impacted by the Balancing and Settlement Code (BSC) administered by ELEXON, but for simplicity the Innovation Link team will remain the single point of contact for all sandbox requests.

We are open to hearing ideas about how our service could evolve. You can contact us by emailing innovationlink@ofgem.gov.uk.

Publications and updates

  • Published: 18th Oct 2018
  • Guidance
  • 1 Associated documents
This document explains what the Innovation Link's fast, frank feedback service can and cannot do.

  • Published: 7th Sep 2018
  • Factsheets
  • 1 Associated documents
This document summarises the outcome of the Innovation Link's first regulatory sandbox window.

  • Published: 7th Sep 2018
  • Factsheets
  • 1 Associated documents
This document summarises what a regulatory sandbox is. The sandbox is offered by Ofgem's Innovation Link.

  • Published: 7th Sep 2018
  • Factsheets
  • 1 Associated documents
This disclaimer applies when the Innovation Link make a statement to a person that gives them informal feedback on their proposed innovation.

  • Published: 3rd Jul 2018
  • Guidance
  • 0 Associated documents
This note sets out how to notify the Innovation Link whether information you provide is commercially confidential.

  • Published: 3rd Jul 2018
  • Guidance
  • 0 Associated documents
This is the Innovation Link's confidentiality policy, summarising how we treat the information you provide to us.

  • Published: 12th Jun 2018
  • Guidance
  • 0 Associated documents
This privacy notice tells you how we collect, use and protect personal information in the Innovation Link.

  • Published: 22nd May 2018
  • Guidance
  • 1 Associated documents
Anyone seeking Fast, Frank Feedback support from the Innovation Link should complete this enquiry form, so we can determine how best to help.

  • Published: 28th Nov 2017
  • Guidance
  • 1 Associated documents
This note provides an overview of the different regulatory options available to innovators who would like to sell electricity.

  • Published: 28th Nov 2017
  • Agendas, minutes and presentations
  • 1 Associated documents
In September 2017 Ofgem hosted a roundtable on regulatory constraints and enablers of blockchain in the GB energy sector.

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