We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.
Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.
Please note: An open investigation does not mean a company has breached licence conditions or other obligations.
Ofgem is investigating whether United Gas and Power Ltd breached rules around billing, meter reading and communications.
- Jul 2020
- United Gas and Power Ltd
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Standards of Conduct