Switching your energy supplier

Mae’r dudalen yma ar gael yn Gymraeg.

We’ve created an easy online guide to help you compare tariffs and get a better deal on your gas and electricity bills: Be An Energy Shopper.

Be An Energy Shopper

The Be An Energy Shopper website includes:

  • New tools to help people compare the different tariffs
  • A glossary explaining the language used on bills
  • Links to other useful sites
  • A downloadable guide which you can print off and read at leisure, or pass on to family members who don’t have internet access

Go to Be An Energy Shopper >

Shop with confidence

We have also approved a number of online comparison services that are a good place to look when comparing deals. These websites operate in accordance with our Confidence Code and can be trusted as a source of information when you are looking at different deals and tariffs.

View accredited comparison websites >                                                                                                                                 

Where can I find more information?

You can find a list of suppliers and their telephone numbers in our Energy Best Deal booklet.

The Citizen's Advice website has information on how to move your gas or electricity meter.

Comparing suppliers

You can find data on customer satisfaction, complaints handling and Ombudsman referrals on our Comparing suppliers page.

Publications and updates

  • Published: 25th Jul 2016
  • Decisions
  • 4 Associated documents
We have reviewed the current objections regime as part of our ongoing commitment to ensure it is working in the best interest of consumers.

  • Published: 31st Mar 2016
  • Factsheets, Guidance
  • 0 Associated documents
Know what you should do if you get a visit from a door-step energy salesperson, or a sales phone call.

  • Published: 12th Sep 2013
  • Guidance
  • 0 Associated documents
This quick guide lists five key points to remember about your rights as a tenant when it comes to choosing an energy supplier, and what to do if you are having difficulty with your landlord or letting agent.

  • Published: 1st Jan 2000
  • Factsheets
  • 1 Associated documents