Switching energy supplier

Mae’r dudalen yma ar gael yn Gymraeg.

We’ve created an easy online guide to help you compare tariffs and get a better deal on your gas and electricity bills: Be An Energy Shopper.

Be An Energy Shopper

The Be An Energy Shopper website includes:

  • New tools to help people compare the different tariffs
  • A glossary explaining the language used on bills
  • Links to other useful sites
  • A downloadable guide which you can print off and read at leisure, or pass on to family members who don’t have internet access

Go to Be An Energy Shopper >

Shop with confidence

We have also approved a number of online comparison services that are a good place to look when comparing deals. These websites operate in accordance with our Confidence Code and can be trusted as a source of information when you are looking at different deals and tariffs.

View accredited comparison websites >                

Helping you get a better deal: Ofgem customer database service

From spring 2018, if you've been on a standard (variable) tariff - SVT - for over three years, rival suppliers to your current one will be able to offer you personalised deals that save you money.  

Find out more on how this will work at Ofgem energy customer database service >                                                                                                                

Further information

Who's my supplier and how do they compare?

You can find a list of suppliers and their telephone numbers in our Energy Best Deal booklet.

You can find data on customer satisfaction, complaints handling and Ombudsman referrals at Comparing suppliers.

How do I move my meter?

The Citizen's Advice website has information on how to move your gas or electricity meter.

Publications and updates

  • Published: 31st Mar 2016
  • Factsheets, Guidance
  • 0 Associated documents
Know what you should do if you get a visit from a door-step energy salesperson, or a sales phone call.

  • Published: 12th Sep 2013
  • Guidance
  • 0 Associated documents
This quick guide lists five key points to remember about your rights as a tenant when it comes to choosing an energy supplier, and what to do if you are having difficulty with your landlord or letting agent.

  • Published: 1st Jan 2000
  • Factsheets
  • 1 Associated documents