Market review and reform

Our principal objective is to protect the interests of both existing and future energy consumers. Accordingly, a core part of our work is to continually review the gas and electricity markets and, where appropriate, consult on and recommend reforms.

In the gas retail market this has included:

  • Smarter Markets Programme – using the opportunity that smart metering presents to make gas retail markets work better for consumers
  • Leading the Switching Programme - to radically transform the current switching arrangements and deliver reliable, next-day switching for consumers
  • Conducting the Metering Arrangements Review – our review of various aspects of the regulatory framework for traditional meters
  • Conducting the Retail Market Review – a package of proposals to make the retail energy market simpler, clearer and fairer for consumers
  • Reviewing direct marketing practices – regulating the manner in which suppliers perform direct marketing
  • Regulating the notification of price changes – domestic energy suppliers must notify their customers of prices increases, or any other changes that may significantly disadvantage them
  • Regulating the approach to the prevention and detection of gas theft - energy companies must play an active role in detecting, investigating and preventing the theft of gas.
  • Capping the amount that energy suppliers can charge certain groups of consumers per unit of energy

Publications and updates

  • Published: 9th Jun 2010
  • Licence applications
  • 1 Associated documents
This letter is intended to provide non-domestic electricity and gas suppliers with guidance on certain requirements of SLC 7A.

  • Published: 26th Oct 2009
  • Guidance
  • 1 Associated documents
This document intends to provide a greater degree of clarity whether deemed contract relationship is likely to exist with a gas or electricity supplier.

  • Published: 4th Jul 2007
  • Reports and plans
  • 1 Associated documents
This document presents recent analysis on the domestic retail market and updates previous reports. Findings include: vigorous price competition; innovation by suppliers; improving customer service; and switching rates at their highest in 4 years.

  • Published: 5th Jul 2006
  • Decisions
  • 1 Associated documents
This report shows that competition remains effective and vigorous in all segments of the domestic energy market. Although energy suppliers have raised their prices significantly to recover much higher wholesale energy costs, there remain wide variations...

  • Published: 10th Apr 2006
  • Reports and plans
  • 1 Associated documents

  • Published: 7th Feb 2006
  • Reports and plans
  • 1 Associated documents

  • Published: 7th Feb 2006
  • Reports and plans
  • 1 Associated documents

  • Published: 6th Feb 2006
  • Reports and plans
  • 1 Associated documents
<p>In general, the indicators in this report show that there is continued evidence of effective competition between domestic energy suppliers. This is consistent with the conclusions set out in the June 2005 DRMR, which has been published alongside...

  • Published: 11th Nov 2005
  • Consultations and responses
  • 25 Associated documents
Ofgem seeks your views on whether it should conduct a review of non-domestic supply markets for gas and electricity and on the appropriate scope of any review.

  • Published: 5th Jul 2005
  • Decisions
  • 1 Associated documents
See our response to the super-complaint on billing processes made by the Gas and Electricity Consumer Council (energywatch).

Pages