Implementation of the CMA remedies

In June 2014 we referred the energy market for investigation by the Competition and Markets Authority (CMA). We referred the market as we didn’t think competition was working as well as it could for consumers. 

Investigation progress

The CMA published its final report on 24 June 2016. The report contains over 30 remedies, of which 26 contain recommendations for Ofgem to act. There is also associated work including supporting the implementation of remedies and monitoring progress and compliance with new processes.

Ofgem’s next steps

In August 2016 we published an open letter on our Implementation Strategy. This outlined our approach, priorities and key milestones, together with how we will engage with stakeholders. We have now also published our detailed Implementation Plan.

We will work to implement the final remedies to ensure benefits are maximised for consumers. You can access further publications and outputs relevant to our resulting programme of work in the publications and update feed below.

We'll be publishing a regular update with details of specific activities in this area. To register to receive these communications, please email us using the address below.

Further information

For queries on the remedies programme, please email remedies@ofgem.gov.uk.

Publications and updates

  • Published: 27th Jul 2017
  • Open letters and correspondence
  • 2 Associated documents
This open letter summarises the responses received for our initial consultation on implementing the Competition and Markets Authority's (CMA) recommendations for industry code governance.

  • Published: 7th Jul 2017
  • Open letters and correspondence
  • 1 Associated documents
An open letter to update energy suppliers, consumer groups and other interested parties on the timing of the CMA database remedy.

  • Published: 3rd Jul 2017
  • Decisions
  • 1 Associated documents
To implement consumer trials, Ofgem has issued a direction under SLC 32A.

  • Published: 3rd Jul 2017
  • Decisions
  • 2 Associated documents
Outlines our decision to partially implement the removal of the Whole of Market Requirement from the Confidence Code and consults on consequential changes.

  • Published: 3rd Jul 2017
  • Open letters and correspondence
  • 1 Associated documents
This paper sets out our latest thinking on how we might amend the Personal Projection rules so that they remain fit-for-purpose in a rapidly changing market.

  • Published: 30th Jan 2017
  • Closed: 6th Mar 2017
  • Consultations and responses
  • 15 Associated documents
This statutory consultation sets out our final proposals to remove the majority of prescription from the sales and marketing licence condition and rely more on principles.

  • Published: 10th Jan 2017
  • Agendas, minutes and presentations
  • 1 Associated documents
Ofgem’s Consumers and Competition division has formed the Consumer Progress Panel to support policy development. The panel met for the first time in October 2016.

  • Published: 19th Dec 2016
  • Open letters and correspondence
  • 2 Associated documents
See our letter to suppliers sent 15 December 2016 summarising key dates leading up to the first prepayment charge restriction period in April 2017, and our plan to conduct a trial run of the process of updating the cap in January.

  • Published: 9th Nov 2016
  • Closed: 1st Feb 2017
  • Consultations and responses
  • 43 Associated documents
This document consults on a high level framework for code governance in the future, based on recommendations made by the Competition and Markets Authority.

  • Published: 9th Nov 2016
  • Agendas, minutes and presentations
  • 5 Associated documents
We are consulting on the implementation of the CMA’s Code Governance Remedies. We will host a stakeholder event during the consultation period to discuss our proposed approach and gather views.

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