Gas theft

Gas theft increases costs for customers. Interfering with gas meters or pipes is also a serious risk to safety.

To promote a safer, fairer market for consumers, we have created rules for energy companies that require them play an active role in detecting, investigating and preventing the theft of gas. These rules form part of the gas supply licence. We also work to ensure that the arrangements to tackle theft of gas act in the best interests of consumers.

Our rules for the gas industry include a requirement for gas suppliers to set up a cross industry theft risk assessment service to help them to better target investigations.

We have also supported the industry's development of a new code of practice to establish minimum standards for theft investigations. 

How to report gas theft

If you’re concerned about gas theft or want to know more on how you are protected from gas theft, you can:

  1. Contact your energy supplier. You can find their details on your energy bill, or if you don’t have this to hand see our impartial list on our online energy shopping guide: Energy suppliers (opens another website) 
  2. Contact the UK Revenue Protection Association (UKRPA):
  3. Report the theft anonymously using the stayenergysafe website.

Further support and advice

If you need advice or help and support on an energy matter, you can also contact the Citizens Advice Service:

Publications and updates

  • Published: 20th Oct 2010
  • Open letters and correspondence
  • 1 Associated documents
This letter requests gas suppliers' commitment to investigate suspected gas theft in a timely and robust manner.

  • Published: 20th Oct 2010
  • Open letters and correspondence
  • 1 Associated documents
This open letter sets out guidance for suppliers on the use of their theft disconnection powers.

  • Published: 5th Oct 2010
  • Open letters and correspondence
  • 1 Associated documents
Gas Forum request for information from service providers for a potential National Revenue Protection Service for gas theft.

  • Published: 6th Jul 2010
  • Open letters and correspondence
  • 2 Associated documents
An open letter from the Gas Forum inviting participation in a meeting to discuss the proposed National Revenue Protection Service.

  • Published: 17th Jan 2005
  • Consultations and responses
  • 9 Associated documents
This document summarises the responses received to the April document and the data received from suppliers and network providers.

  • Published: 9th Jun 2004
  • Agendas, minutes and presentations
  • 9 Associated documents
Theft of Gas and Electricity seminar - 7 June 2004.

  • Published: 20th Apr 2004
  • Consultations and responses
  • 20 Associated documents
Theft of electricity and gas - Discussion Document.

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