Energy price caps and your data

Mae’r dudalen yma ar gael yn Gymraeg.

How will suppliers use my data to determine if I should get price protection?

Your data is your data. Your energy supplier must ensure it is handled according to the permissions you have given to them and in accordance with the law. They are also responsible for ensuring your energy tariff is capped to the level or below the price caps Ofgem sets. If you have questions about how your supplier does this and uses your data, you should contact them.

You can find your supplier’s contact details on a gas or electricity bill. If you don’t know who your supplier is, see find my supplier.

If I am protected by a price cap, can my supplier use my data for marketing purposes?

Unless you give your supplier permission to use your data for marketing, they cannot use it for this purpose.

If you have questions about how your supplier uses your data, contact your supplier.

You can find your supplier’s contact details on a gas or electricity bill. If you don’t know who your supplier is, see find my supplier.

Is my data stored and used differently as a result of price caps?

Your energy supplier is responsible for ensuring that any personal information and data that they hold about you is handled in accordance with data protection law and the permissions you have given them. If you have questions about this, contact your supplier.

You can find your supplier’s contact details on a gas or electricity bill. If you don’t know who your supplier is, see find my supplier.

If you aren’t satisfied with their response and want to complain, follow these complaints steps.