Monitoring and reporting form a key part of our work to protect the interests of consumers. Under Supply Licence Condition 32, energy suppliers are required to provide us with information on their performance in relation to their social obligations. This includes a variety of information relevant to their dealings with domestic customers, including:
- payment methods;
- levels of debt;
- disconnection rates;
- prepayment meters; and
- non-financial support for customers in vulnerable situations.
This information enables us to understand how suppliers are meeting the needs of consumers in vulnerable situations. We also use this data to check that suppliers are complying with our rules, to challenge poor performance, and to inform policy.
Most of this information is provided by suppliers on an annual basis, although some is provided quarterly.
Publishing data on social obligations is part of our work to ensure that the energy market is as transparent as possible.
Through the update feed below you can also access our previous publications and outputs relating to suppliers’ social obligations.