The proportion of customers repaying a debt to their supplier using a prepayment meter (PPM) (%)


Source: Vulnerability Report 2019.

Information correct as of: June 2019

This chart shows the proportion of domestic gas and electricity customers repaying a debt who are paying via a prepayment meter (PPM) between Q1 2011 and Q4 2018.

Policy Areas:

  • Domestic consumers

Data Table

The proportion of customers repaying a debt to their supplier using a prepayment meter (PPM) (%)
Q1 201141%40%
Q2 201140%36%
Q3 201140%40%
Q4 201141%46%
Q1 201236%43%
Q2 2012 32%38%
Q3 2012 35%38%
Q4 2012 37%41%
Q1 201335%37%
Q2 201334%33%
Q3 201334%35%
Q4 201335%37%
Q1 201439%40%
Q2 201439%41%
Q3 201439%43%
Q4 201440%44%
Q1 201539%43%
Q2 201539%42%
Q3 201538%41%
Q4 201539%43%
Q1 201638%41%
Q2 201639%41%
Q3 201639%42%
Q4 201640%43%
Q1 201738%42%
Q2 201739%42%
Q3 201738%42%
Q4 201738%44%
Q1 201837%41%
Q2 201835%39%
Q3 201835%38%
Q4 201836%39%

More information

At-a-glance summary

The proportion of domestic customers repaying debt who are paying via a prepayment meter, after staying broadly static over the three years, has decreased over the course of 2018 by 2% in electricity to 36% and 5% in gas to 39%. Gas customers continue to be more likely to repay a debt via a PPM than electricity customers.

Relevance and further information

From 1 April 2017 a cap on the amount suppliers can charge domestic PPM customers came into force. Suppliers must set their prepayment prices at or below this level.


When a customer is in debt to their supplier they can repay this debt via they payment method they had previously, or a PPM can be installed to collect payments. Some customers may choose to have a PPM installed, while others may have a PPM installed to repay debts at the request of their supplier or may have a PPM installed under warrant. A debt repayment arrangement is an arrangement to repay debts which lasts more than 91 days/13 weeks.

Date correct
June 2019
Policy area