Percentage of consumers who are satisfied overall with their supplier

Chart

Source: Ofgem Consumer Perceptions of the Energy Market Survey Q3 2019.

Information correct as of: 02 December 2019

This chart shows the percentage of domestic energy consumers who are satisfied or very satisfied with thier energy supplier overall, broken down by the size of supplier.   

Policy Areas:

  • Electricity - retail markets
  • Gas - retail markets

Data Table

Percentage of consumers who are satisfied overall with their supplier
% satisfied with their supplier
Overall Average (Great Britain)74%
Largest six suppliers73%
Medium suppliers78%
Small suppliers72%

More Info

This data comes from the quarterly ‘Consumer Perceptions of the Energy Market Survey’ commissioned by Ofgem in conjunction with Citizens Advice. Data was collected in Q3 2019.

Date correct
02 December 2019
Policy areas