Ofgem scheme administration: Renewables Obligation and Feed-In Tariffs - responding to stakeholders


Source: Ofgem scheme administration.

This chart shows how well the Renewables Obligation (RO) and Feed-In Tariffs (FIT) schemes we administer on behalf of government are performing against our 'responding to stakeholders' key performance indicator (KPI) targets. These targets form part of the commitments we made to customers within Ofgem’s Forward Work Programme.

Policy Areas:

  • Environmental programmes
  • FIT
  • RO

Data Table

Ofgem scheme administration: Renewables Obligation and Feed-In Tariffs - responding to stakeholders
TargetRenewables ObligationFeed-In Tariffs

More information

Renewables Obligation (RO)

We have consistenty exceeded our target throughout the last 12 months, however, in April 2019 the KPI was below the FY18-19 target for the first time.  A large number of enquiries were received in March due to the RE scheme closures and additional resource was not brought in to support this.  A triage system has been implemented, responding as a priority to applications that would be at risk if we did not respond (e.g. forgotten password to log in to register).  As a result, more general queries were not answered until April, when they were below target.  The KPI continued to drop in May 2019 and the team is undertaking cross-training to ensure resilience across all schemes.

Feed-In Tariffs (FITs)

Throughout 2018-19, the team continued to exceed the FY18-19 target of responding to stakeholders within 10 working days. However, the response rate has been impacted by the high number of enquiries that were received preceding the closure of the FIT scheme on 31st March 2019. Cross-training is taking place in order to improve the resilience and response rates across all schemes.

Policy areas