Ofgem scheme administration: Renewables Obligation and Feed-In Tariffs - responding to stakeholders

Chart

Source: Ofgem scheme administration.

Information correct as of: 01 November 2020

This chart shows how well the Renewables Obligation (RO) and Feed-In Tariffs (FIT) schemes we administer on behalf of government are performing against our 'responding to stakeholders' key performance indicator (KPI) targets. These targets form part of the commitments we made to customers within Ofgem’s Forward Work Programme.

Policy Areas:

  • Environmental programmes
  • FIT
  • RO

Data Table

Ofgem scheme administration: Renewables Obligation and Feed-In Tariffs - responding to stakeholders
TargetRenewables ObligationFeed-In Tariffs
Nov-1990%80.0%85.5%
Dec-1990%20.0%38.6%
Jan-2090%71.2%38.5%
Feb-2090%93.0%88.1%
Mar-2090%79.9%83.0%
Apr-2080%84.5%89.2%
May-2080%97.5%95.9%
Jun-2080%100.0%100.0%
Jul-2080%100.0%100.0%
Aug-2080%100.0%100.0%
Sep-2080%100.0%98.1%
Oct-2080%94.4%100.0%

More information

Renewables Obligation (RO)

In August 2019, due to the approaching deadline for Banked ROCs from 2017-18 to be processed, the team prioritised these queries, which resulted in an improvement in performance.  In November, we focused on answering phone calls and responding to emails before they hit 10 working days, which led to the number of emails over 10 working days building up and causing a negative impact on the KPI in December. Service levels are returning to expected, which in turn is reducing queue lengths. However, there was a slight drop in March 2020, and this can be attributed to a substantial increase of enquires as a result of Covid-19. Since this drop in March, there has been consistent improvement in performance and we are now in line with our KPI.

 

Feed-In Tariffs (FITs)   

The response rate has been impacted by the high number of enquiries that were received preceding the closure of the FIT scheme on 31st March 2019. Cross-training is taking place in order to improve the resilience and response rates across all schemes. In August 2019, work focused on prioritising queries relating to Banked ROCs, which negatively impacted the response rates on FIT queries.  Several new team members joined in December 2019, and performance has improved as a result. There was a slight drop in March 2020 which can be attributed to a substantial increase of enquires as a result of Covid-19. Since this drop in March, there has been consistent improvement in performance and we are now in line with our KPI.

Date correct
01 November 2020
Policy areas