Number of accounts in arrears where there is no arrangement to repay the debt

Chart

Source: Vulnerability Report 2018.

Information correct as of: June 2018

This chart shows the total number of domestic gas and electricity customers who are in arrears, but have no debt repayment arrangement between Q3 2012 and Q4 2017. We only hold data related to debts that are being repaid for the period prior to quarter three 2012.

Policy Areas:

  • Domestic consumers

Data Table

Number of accounts in arrears where there is no arrangement to repay the debt

Gas Electricity
Q3 2012 399,183 464,197
Q4 2012 392,384 457,853
Q1 2013 407,462 495,902
Q2 2013 446,920 522,363
Q3 2013 453,115 520,274
Q4 2013 445,163 513,438
Q1 2014 432,850 496,390
Q2 2014 472,528 547,847
Q3 2014 472,386 567,467
Q4 2014 472,533 547,855
Q1 2015 419,614 532,988
Q2 2015 434,412 537,579
Q3 2015 420,738 517,783
Q4 2015 400,488 483,245
Q1 2016 378,432 476,224
Q2 2016 402,372 499,547
Q3 2016 409,539 525,846
Q4 2016 388,287 508,349
Q1 2017 381,877 509,789
Q2 2017 420,173 547,806
Q3 2017 424,349 555,975
Q4 2017 455,822 595,996

More information

At-a-glance summary

Customers in arrears are customers who owe a debt to their supplier, but do not yet have a debt repayment arrangement in place. The number of customers in arrears grew slowly from when we started collecting data in 2012, to a peak in 2014 (at over 2% of electricity and gas customers). Since then it decreased slowly, and, started to edge back up towards the 2014 peak.

Relevance and further information

There continues to be a seasonal pattern to energy debt. Debt generally falls towards the end of the year, when customers are billed for the warmer months. It then rises in the spring when customers fall into arrears following higher energy usage during the winter months.

Methodology

These are accounts that have had a bill issued which remains unpaid for longer than 91 days/13 weeks where a formal arrangement to repay the debt has not been agreed.

Date correct
June 2018
Policy area