Energy Company Obligation: Measures received, processed and queue

Queue volumes can appear volatile, however this is due to improvements in the approvals process where the statuses of measures can change and re-enter queues for re-evaluation. The increase demonstrates the increased effectiveness of the approvals process. The number of measures processed in December was significantly higher than November due to this and as a number of measures were moved from "approved" status due to the monitoring process. Measures received in February decreased significantly, likely due to new Trustmark installation standards which meant that ECO installers must be registered with them. It was expected that this will return to normal levels in the coming months as installers adjust to the changes, however with Covid-19, delivery will significantly decrease over the next 3-6 months. The queue has been increasing as a result of notification errors around the new Trustmark information that is required, this will start to reduce as suppliers adjust to including the correct information.