Complaints resolved by the six largest suppliers within eight weeks (%)

Chart

Source: Suppliers data.

Information correct as of: August 2020

This graph shows the percentage of complaints resolved by the six largest energy suppliers within eight weeks from when a complaint was reported over the period Q1 2013 to Q2 2020.

In January 2020, OVO completed the acquisition of SSE’s domestic business and kept SSE as a separate white label brand. As a result, we have moved OVO from the group of medium-sized suppliers to that of the six largest as of Q1 2020. SSE’s complaints are now being reported under its parent OVO as of Q1 2020.

Policy Areas:

  • Domestic consumers

Data Table

Complaints resolved by the six largest suppliers within eight weeks (%)
Quarter/YearBritish GasEDF energyEonnPowerScottish PowerSSE - End Q4 2019OVO -Start Q1 2020
Q1 2013969798979896
Q2 2013949599979896
Q3 2013949697979895
Q4 2013969787969796
Q1 2014969794949497
Q2 2014969793949397
Q3 2014949694978697
Q4 2014949795977997
Q1 2015959794978797
Q2 2015939692959597
Q3 2015929791959598
Q4 2015919891929797
Q1 2016919890869596
Q2 2016909890919896
Q3 2016919889929896
Q4 2016919791929796
Q1 2017909792929596
Q2 2017909793909496
Q3 2017899793919796
Q4 2017909694929795
Q1 2018909594929795
Q2 2018929493919395
Q3 2018929595888496
Q4 2018939595888296
Q1 2019919495888196
Q2 2019919594888296
Q3 2019899592897496
Q4 2019889589907796
Q1 2020899390908096
Q2 2020889286886496
Date correct
August 2020
Policy area